Articles
Office or War Zone?
How to Turn Toxic Workplace Behaviour Around
Have you ever found yourself stuck in a toxic work environment? One where every breath feels like a struggle, every task feels like a chore, and every colleague feels like a pest? You know, the kind of place I’m talking about where everyone is at each other’s throats, the coffee machine is always broken, and the air conditioning is set to ‘arctic winter.’
Handling Complaints
Why Complaints Are a Gift in Disguise for Your Business
Complaints can feel like a dagger to the heart of any business owner. It’s natural to want to avoid them, to brush them under the rug, to dismiss them as the rantings of an unhappy customer. But the truth is, complaints are a valuable tool in your business arsenal. They can provide a window into what’s working and what’s not, what’s delighting your customers and what’s driving them away. And most importantly, complaints can be the key to turning unhappy customers into loyal, repeat customers.
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